FAQs

Everything you need to know

Frequently asked questions

Requesting a quote is straight-forward and should take less than 5 minutes. You’ll receive your quote instantly via email once you’ve submitted all information and it’ll include our standard terms, estimated turnaround time and details on how to proceed. To request your quote, click here.

Once you’ve received your personalised quote and have reviewed the process, you can follow the link within your emailed quote to submit all necessary project files and data within our secure client area.

A breakdown of the type of files and data we generally require will be listed there. These may include:

  • Logos
  • Image content
  • Copy (text content)
  • List of pages required
  • Product images, titles, descriptions and prices
  • Brand guidelines
  • Hosting information/FTP access, and
  • Anything else

Before you submit your files, you must select a checkbox to agree to our payment terms which requires a 50% initial deposit before we can begin any work. This is due within 7 days of submitting files.

As per our payment terms, we require 50% of your total project cost to be paid before any work can begin. This gives us security before investing time on your project, and allows you flexibility in payment. We only require the balancing 50% once work is complete and before we transfer all files to your server.

We currently accept payment by bank transfer for projects exceeding £1k, and credit or debit card for payments below this threshold.

We generally start on projects within 2 business days of receiving all data and the initial deposit. The first stage includes building wireframes and then visual mockups. Once we have a mockup ready, a preview will be emailed to you to review before we proceed to the next stage.

Updates on the status of your project is important, that’s why we’ll keep you in the loop at every milestone. Generally, you can expect an update 1-2 times per week. These may include initial mockups, a working demo, change requests after implementation and so on.

Updates are generally sent via email, and any feedback you have should be submitted via email also. This allows us to avoid any miscommunication and gives us a written reference which can be looked upon as and when needed.